Hardware equipment
1) Question: When time attendance machine cannot connect the communication, what is the reason?
Answer: The possible reason to include:
(1) The communication port establishment is not correct, the choice connection communication port is not the COM mouth which actual uses.
(2) The computer communication port baud rate and the checking attendance machine baud rate establishment value is different.
(3) Time attendance machine has not met the power source or not with the computer connection;
(4) Time attendance machine has connected but not opening machine.
(5) The connection terminal serial number is not correct.
(6) data line or the switch cannot the communication.
(7) The computer COM mouth badly falls.
2) Question: Time attendance machine after meets power source opening machine, the LED display is incomplete, sometimes only demonstrated one half, sometimes not clear, how should solve?
Answer: The possible reason is
(1) motherboard is destruct;
(2) LED internal characteristic meets problem. Need to contact to supplier, returns to the service.
3) Question: How to delete the time attendance machine’s manager?
Answer: Use time attendance device to connect to the computer, after the communication success, enters the time attendance machine management label page, single-clicks eliminates the manager button, can eliminate the time attendance device manager, after the separation connection, was allowed to enter the checking attendance machine menu pattern.
4) Question: what is the reason when connect to time attendance device communication appears "Di Di" the buzz?
Answer: (1) when using RS-232 communication appears the above problem, then is the computer baud rate is inconsistent with the time attendance machine baud rate establishment.
(2) If uses the RS-485 communication, then possibly was the switch transmission line two lines meets counter-, or was two lines sticks in.
5) Question: After time attendance machine opens repeatedly say "please again ", what is the problem? How to solve?
Answer: Has this kind of problem the reason possibly is:
(1) Used for a long time, a sensor surface changed is not clean, or had delimits the mark, could cause sensor to mistake for the surface has according to the finger, but certainly could not pass, therefore had this problem. In this kind of situation may use does not do the rubber adhesive plaster to glue a gathering surface the internal organs.
(2) The fingerprint gathers the head the segment to escape the pine or the pine to fall.
(3) The motherboard chip was bad. If meet the second, third problem, need to contact the supplier, application maintenance.
6) Question: When the terminal management is operated, the downloading fingerprint and the password data all does normally, but when reads time attendance records fail or make a mistake, how to solve?
Answer: This kind of situation is possible the data line, or switch, or computer COM related, in this you were allowed to reduce time attendance machine and the computer communication baud rate, if supposed was 19200 or 9,600, again carried on reading.
7) Question: Some users fingerprint time attendance frequently is unable to confirm passes, how to solve this problem?
Answer: The following some situations possibly can cause the staff which difficulty to use or cannot use the fingerprint to carry on time attendance:
(1) On some fingers the fingerprint is smoothed by grinding;
(2) On the finger the fold too are many, frequently changes;
(3) On the finger sheds skin seriously;
If some user’s one fingerprint hard to use or can not be used, delete the registered one and register the new one.
This kind of user when register fingerprint, needs to choose a use quality better fingerprint (fold few, does not get up skin, clear), causes finger contact fingerprint gathering area big somewhat as far as possible, after the registration completes does compares to tests; And the suggestion registers several backups fingers. Moreover our checking attendance machine has provided 1: 1 compares to the way and the password time attendance function, may establish these staffs to use 1: 1 way time attendance or the password carry on time attendance
Management program
8) Question: The time attendance management program due to the manager changes or the password forgot, can't enter the management program, how to solve?
Answer: First the computer must install Office2000, then entered the time attendance procedure to install the table of contents, found the Att2000.mdb document, double-clicked opens, in appeared screen found the User info table, double-clicked opens, looks for Security flags this field, was at in the row this field all numerals completely to delete (15 to represent manager).
9) Question: Had forgotten the database password, how does eliminate it?
Answer: Enters in the management program the maintenance establishment, clicks on ' setup database password ', may not need to confirm the old password but the reset new database password.
10) Question: When checks attendance records, has chosen on the top of department, choose all staffs list, blind record, when downloads in fact demonstrated has preserved the record?
Answer: (1) had the possibility is the recording time has surpassed the inquiry scope, examined the historic record the time, opened the checking attendance database (att2000.mdb), entered the check in/out table, was allowed to see all historic records, confirmed checking attendance historic record time whether in the inquiry time scope, especially did need to pay attention to record the year; After (2) is possibly the main corporation name deletion, also increased the biggest level of departments, after the installment has completed the biggest level of departments main corporation which tacitly approved not to be able to delete, but was allowed to revise its name in the time attendance rule.
11) Question: I already set the shifts in groups, why it is not to be able to see absent, late and leaves early?
Answer: First check the shifts setting in the Shift Management, It will show the blue time field in the right side of the time frame if in the correct situation. If no problem, go to stuff shifts to check the start date of the stuff shift setting whether it is before the checking time or not, if no, reset again to ensure start the new date.
12) Question: How to delete already set shifts?
Answer: First add a new blank shift, use the blank shift to replace the needed delete shift, then go to the shift management to delete, then ok.
13) Question: When download all the records, why the records are less than the actual records which the device keeps?
Answer: When downloads the records, attendance program will check the records, it will delete the repeat records automatically, the records already saved will not to be saved again.
14) Question: It can show the records when download the data but the records can not be found when it is checked?
Answer: Make sure your checking time is according to the download attendance time. You can check the time attendance records: Date/ Month/ Year, or open the database(att2000.mdb), enter to Check In/Out, then you can view all original records. When you ensure the original time of records is under the current checking time, especial note the year. When the standalone device time is inconsistent to the current time, it causes the checking time incorrect.
15) Question: Why I go to attend normally, but the statistics shows I am absent?
Answer: First, check the Setting Time, ensure the attendance record is under time of Click In/Out. For instance, your setting Click In/Out time: 17:00—18:00, but your attendance record time was 16:30, so it is invalid record. The system will show you absent in the afternoon( No any records in the attendance rule is absent). Second, checking your attendance time is correct or not.
16) Question: Why checks attendance the statistics always to show Late/ Leave early, why in the checking records don’t have any Late/ Leave early records?
Answer: Please check the setting in the time attendance software, whether hit “√” in the “ no records on duty as Late/Leave early” or not, if you hit, the system will check as Late /Leave early when you are absent.
17) Question: The company leaders do not need Click In/Out, but how to set attend as normal?
Answer: (1) enters to the attendance staff maintenance, removes effective attendance;
(2) set a Time Field, needn’t Click In/Out, and set a special shift to use for the special person.
18) Question: Why I can not add a new shift in the Shift Management?
Answer: You should set the shift time in this program, then to set the shifts, check whether you set the shift time or not?
